CFCU Home Loans

Escalation Process

If you feel that the offer or decision presented to you with regard to your Fannie Mae or Freddie Mac owned mortgage loan, serviced by Chetco Federal Credit Union (CFCU), was reached in error or you have a dispute about how the decision was reached, you may contact the number listed below and speak to a CFCU Representative. Our Escalation Review Team will review your file and all corresponding documentation that was provided to ensure compliance. You may also submit additional documentation you think would be helpful in explaining your situation.

The review process takes fifteen (15) calendar days. You will be assigned a case reference number and will be notified within three (3) business days of our receipt of your escalation review request. However, if case evaluation cannot be complete within fifteen (15) days, resolution will be determined within thirty (30) days of receipt. We cannot guarantee that you will receive any (or a particular type) of assistance.

Once your file has been reviewed you will be notified no later than five (5) business days after a decision has been reached.

Escalation Case Review Requests may be sent to:

Chetco Federal Credit Union

Escalation Review Team

P.O. Box 3000J

Harbor, OR 97415

If you have questions or would like to check the status of a current submission, you may contact our Escalation Team at:

escalationteam@chetcofcu.org

Toll Free: 800-237-8064

Direct: 541-469-7700 Ext. 1070

Fax: 541-469-2123 Attn: Escalation Team

You remain obligated to make all mortgage payments as they come due, even when we are evaluating your request. If you have missed more than four (4) consecutive payments or there is a reason to believe that the property is vacant or abandoned, we may refer your mortgage to foreclosure regardless of whether you are being considered for a modification or other types of foreclosure alternatives.